Product recognition is a marketing fundamental. But what really is the difference between products vs brands? The early brands used marks like the red triangle of BASS beer. This was actually a symbol of strength similar to Castlemaine XXXX or Wadworth 6X (Figure 1). Others from Ford to Kellogg to Boots used the simple signature of the owner. These were the first product differentiators.

Products that are named and recognisable in design and packaging can then be recalled by their qualities, properties, and attributes and benefits. This is all very logical so far ….

Brands add ‘values’ and value

Yet brands also convey ‘values’ – the importance, worth, utility or usefulness of something (1). They build an image or perceptions in the customer’s eyes. In turn they also build a relationship based on emotions of trust and care, responsibility, and respect. We call this brand positioning.

Benefits of brands

Simply, adding more products under the umbrella of the brand has many attractions. In particular, in today’s fragmented and targeted media environment. It gives weight to messaging, and scale to business. We call this brand extension.

Pitfalls to avoid

So take care that brand values are well aligned to product performance. Especially in both technical and service sectors. A single poor experience in a restaurant will lower the brand reputation across a chain.

This is a problem that befell Boeing. When their much-vaulted new plane, the Boeing 737 Max, fell out of the sky it took two years to sort out. The planes are now undergoing final stages of airworthy certification. And Ryanair have now ordered over 200. But they are now named the Boeing 737-8200. No Max (Figure 2).

So to summarise the difference between products vs brands. Brands are a value-added subset of products and services. All brands are either products or services. However, not all products and services are brands. Not all products and services have a good awareness, a distinctive image nor a strong emotional connection with consumers. Nor the massive share price over earnings multipliers of the strongest brands.

So be clear about the difference between products vs brands. And manage the risks and invest accordingly.

References

We often get asked to help businesses get closer to customers and to develop new business, marketing and brand strategies. Yet businesses plan, organise and manage in different ways. Virtually all also have their own lexicons. Thus sometimes a challenge to address the latter really requires the former and vice versa.

However, a marketing mindset is powerful to address either, and indeed all of these challenges. Marketers are also increasingly empowered to lead business strategy, and many of the world’s most successful businesses are led by CEOs who previously held marketing functional skills.

However, marketing has not always been viewed as a strategic planning and management discipline. It only emerged formally as such in the 1950s (1). Marketing functions evolved from sales, and brand functions, from communications. However, customers and brands are the only constant in a fast-moving digital world.

Simplified strategic planning: 3 steps to success

So here is a simplified strategic planning process that is adaptable for all (2) (Figure 1 – Infographic).

Step 1: Clarify where the business or brand is now

By understanding where a business or brand is now and where a business wants to be in the future allows route-map development.

So first understand where the business or brand is now. Ask what are current business, marketing and brand strengths and weaknesses and business drivers?

The marketing discipline uniquely looks through the lens of customers and customer segments to assess issues, size market opportunities and demand influences. It also looks at competitive relativities. So the answer these questions looking through these lens.

Step 2: Use imagination and analysis to generate ideas, and determine where you want to be

Work with colleagues and allow human imagination to generate and build ideas (2).  Then create clear, challenging, and inspiring goals. While some organisations prefer an analytical approach to business strategy development, others prefer a more creative approach. However, there is merit in dual ‘left brain’ and ‘right brain’ thinking. Left brain thinking involves assessing the pros and cons of each idea or opportunity. Right brain thinking requires stepping away from the detail, and taking inspiration from the world around, to imagine new opportunities and destinations. In our experience no-one has a monopoly on good ideas, and employing different brains fuels progress.

Planning from the customer, market and brand point of view requires considering how to establish or meet customer needs or change customer perceptions. As distinct from setting financial goals, say increasing sales by 5% or realising £Xm. The limitation with the latter is that it is not initially market and customer based. Though financials will need overlaying at a later date.

Step 3: Conduct gap analysis and figure how to bridge the gap

By clarifying where you are now and want to be, will allow you to quantify and qualify the size of the gap that needs bridging. In so doing, potential roadblocks or key issues to address should also become clear. So then the challenge is to design strategies – ‘how to’ solutions, to address the key issues. If this is not possible, then new goals need setting.

Strategic planning success factors

Engage colleagues to win a mandate for change

Engaging colleagues is important to gain buy-in to a way forward.

The best solution is seldom the one that is 100% technically correct if only 20% of stakeholders agree with it. However, a better solution is one that is 90% technically correct where most stakeholders agree with it.

Thus engage a broad church to fact-find, understand hopes and fears, and generate ideas. Then work together to turn your ideas into concrete strategies and solutions.

Through working together, and judicious market research, the best ideas should naturally surface to the top. And with agreement every step of the way, comes a mandate for, as well as desire and commitment to change.

Anticipate and mitigate risks

Change, and the journey to success will not happen overnight. Especially if the journey involves shifting customer hearts and minds. So be pragmatic about what’s achievable, at what cost, and by when. Also understand the risks and barriers to change and factor these into your plans.

Strategic planning context: The product to brand journey

Figure 2 shows a typical journey from basic product to power brand led business. At each stage on the product-brand continuum you’ll realise additional customer and business benefits (3).

If you are a product, service or sales-led organisation, there are benefits in simply understanding and meeting the needs of customers. So put the customer and his or her needs first and centre using market research.

For organisations in markets where brands are emerging as a differentiator, you also need to understand your competitors. And use these insights to better position your brand. 

For digital and service organisations delivering through people, and for larger product brands, understand and influencing perceptions through all brand encounters. This needs structures, skills and processes to focus and align people activities and behaviour to deliver consistent brand experiences.

Finally, the very largest organisations and those contemplating expansion into new countries and categories require more sophisticated relationship building strategies. So build brand personality, structures, skills and processes to extend your brand.

Marketing Inspiration

1. While strategic planning is as simple as 1-2-3 it is complicated by different functional leads, what went before, and who is in charge. Yet customer and brand marketing perspectives are gaining increasing traction to drive business growth. So help senior management understand this point, and start by working collaboratively to define relevant business goals.
2. Rarely will success follow if the strategic planning is conducted in a silo, by one person or without engaging the business at large. It is more likely to work by engaging across the entire organisation.
3. It is easy to have ‘rose-tinted’ spectacles, in other words, be overly positive about your own skills and competences. The acid test of a ‘strength’ is through the customers’ eyes and relative to competition.
4. As business and brand drivers continually wax and wane, stay abreast of changing dynamics, and also what works and doesn’t. As a result you’ll be better able to deploy your businesses’ finite resources to influence customer choice.
5. Finally, for those new to marketing, investing in a brand may be a step too far. However, for an inspiring view on the way forward just ask away; our marketing consulting services are always bespoke.

References

1. Webster Frederick E. “A Perspective on the Evolution of Marketing Management” Journal of Public Policy and Marketing Vol. 24 (1) (Spring 2005)
2. Harari Yuval Noah. Sapiens – A Brief History of Humankind (2014)
3. Arnold Tim, Tomlinson Guy. The Marketing Director’s Handbook (2008)

Where to start?

What are brand extension strategies for success? And when is it better to extend your brand or launch a new brand? Let’s start with a short story to illustrate some of the factors to consider.

The Rowntree story

In 1881, Rowntree launched Fruit Pastilles, and then in 1893, Fruit Gums. Their success allowed them to launch new chocolate products, including chocolate beans. However, through the early 1900s, Rowntree struggled to make milk chocolate to match the quality of market leader, Cadbury’s Dairy Milk. Then in 1931, George Harris became marketing manager for chocolate products. So mining his knowledge of marketing and consumer research gained in the USA, he launched Rowntree’s Chocolate Crisp, later renamed KitKat (Figure 1). Fast-forward to today and there are over 200 KitKat brand extensions.

He also transformed Rowntree’s Chocolate Beans into Smarties.  So today you can now find large Smarties, Fruity Smarties, and ice cream Smarties, amongst many other brand extensions.

While launched as ‘fruit confectionery’ brand extensions, this gave KitKat and Smarties the focus to grow into discrete, and successful new ‘chocolate’ brands. Harris was lauded for this success, and as a result, he became Rowntree’s company Chairman in 1941. Today he is also viewed as a father of modern marketing (Figure 2).

Brand extension aims

There are two principal benefits of extending your brand. So consider what you wish to achieve with your brand? Either or both to:

• Grow your brand i.e. increase market penetration or share, for example by attracting new customers, entering new segments or markets, increasing use, and thus sales and profits and / or to

• Boost your reputation or equity by increasing awareness, or rational or emotional perceptions.

However, the further a brand extends, the greater the potential dissonance from the core. While this may imply greater opportunity, and potential for a ‘new’ brand, it also implies greater risk. (Figure 3). The question then, as George Harris understood, is whether a brand extension or new brand strategy will inspire greatest success?

Brand extension vs launching a new brand?

Extending a brand allows it to benefit from its existing brand awareness and equity, thus potentially reducing launch promotion costs. Conversely, launching a new brand, requires building new equity. Thus at higher cost (See Figure 4). This form of brand extension strategy is likely to be most suited to launching a ‘new to world’ product or variant which requires a more differentiated positioning.

Principal brand extension strategies

There are two principal brand extension strategies; ways to extend a brand, either by evolving from the brand core or to realise a brand vision.

1. Brand extension by evolving from the core

Brand extension from the core requires understanding on the nature of the brand equity, its strengths and weaknesses, and then building on those strengths, or eliminating weaknesses.  

Boots No7 brand extension

In 1935 Boots launched a retail own brand called Boots No7. Originally, it was just a skin care line, though cosmetics followed and subsequently took off after the war (3). Over the years the brand had many make-overs: both changes in livery (blue, terracotta, brown, grey, black etc). Also many brand extensions. Though growth was impeded through a close association with Boots. So in 1971 the decision was made to build an independent fashion brand, exclusive to Boots.

New product innovations also added to the ‘skin care’ equity, with (No7 Special Collection) Positive Action Cream (1980) (designed to compete with upscale skin care brands). Then in 2007 No7 Protect & Perfect Serum. A BBC Horizon documentary declared it the only product on the market to have proven anti-ageing effects. As a result it caused a storm in Boots’ aisles with stock selling out in two weeks. Today ‘Protect and Perfect’ is a sub-brand extension in its own right. It also sells outside of Boots’ stores (Figure 5).

2. Brand extension to realise a vision

Olay is a pink beauty lotion (or Oil of Ulay, Olaz, or Ulan as it was originally known) launched in South Africa in 1952 (4). Promoted as ‘the secret of younger looking skin’, it eventually became global category leader. While largely a single product brand, it was  clearly perceived as ‘for younger looking skin’. In 1985, Procter & Gamble therefore acquired the brand, and invested significantly in R&D, to create a raft of brand extensions to better deliver the said promise. As a result, brand extensions now include Complete, Total Effects, ProX, Regenerist, Regenerist Luminous, Classics, Fresh Effects, Body (North America) and White Radiance (Asia).  They also include lots of ingredients to deliver the younger looking promise: including a broad spectrum sunscreen, retinyl propionate (a vitamin A derivative), glycerin, niacinamide (vitamin B3), and amino peptides.

Some example brand extensions and lessons learned

Gucci brand extensions

Gucci started out making saddles for wealthy horsemen in Tuscany in 1921 (5). Impressed by some of the luggage he saw guests with at luxury hotels, he then employed fine leather craftsmen, and the latest machinery, to make luggage. He also set up stores to reach elite customers. Clothing then followed in 1964, as did the iconic double GG logo on belt buckles. Through the 1970s, the company established a reputation for classic Italian style and luxury, and prospered. While ups and downs followed, the hiring of the highly creative Tom Ford to design a ready-to-wear collection in 1990 took the company to new heights. Most recently the brand stretched into homeware and decoration (Figure 6). It also encouraged social sharing via digital media. This has inspired further growth.

Caterpillar Inc. (sometimes shortened to Cat) is the world’s biggest manufacturer of construction equipment. The name results from the merger of two companies in 1925; one of whom Holt, whose tractors hauled guns in World War 1. During World War 2 their trucks also found fame with the US Navy who used them to build military bases. Then through the 1950s, the company made a series of acquisitions, bringing new products to market under the Caterpillar name.

Caterpillar brand extensions

By the late 20th century, Caterpillar was synonymous with reliability, durability and technology, and a distinctive yellow livery.  In 1994, therefore, via a carefully controlled licensing programme, Caterpillar extended the brand to a other merchandise. Firstly, and most famously, boots. The footwear sector has since boomed, and it remains the most successful consumer product licensing segment to date. In the late 90s Caterpillar then issued its first watch license, to Catwatches.com (Cat calls them rugged timepieces), and in 2016, to mobile phones. According to Kenny Beaupre, Caterpillar Brand Licensing Manager, “This builds positive brand awareness which helps in many ways. It also connects new and existing audiences to Caterpillar’s products and services. We’re fortunate people like being associated with our brand, and Cat licensed products are a great way to show this connection.“

The Walt Disney Company  brand extensions

Walt Disney, a shy yet visionary man, famously created his first sound cartoon, Steamboat Willie in 1928 (4). It featured what was to become the world’s best known mouse.  Later in 1935, he went on to create the first full length, animation, Snow White and the Seven Dwarfs. Then in 1955, he opened the world’s first amusement park, Disneyland (in Anaheim, Los Angeles). To fund this he also diversified into TV programmes, including the Mickey Mouse Club, and live action movies. As a result, by the mid 1960s, when Walt Disney died, he’d set high standards, instilled strong beliefs in, and established a clear vision for the company, “to make the world happy”.

This vision has since guided Disney’s “imagineering”. 

Marketing Inspiration

1. Brands grow through evolution (from a brand promise), or revolution through innovation to realise a brand vision. So build clear brand values. And also answer the question – “what does the brand stand for”? (Figure 8)

2. Great brands, and thus brand extensions, tend to have high awareness (at least in their niche). And also distinctive rational and emotional benefits. So pay particular attention to boosting the latter, as people pay more.

3. Successful brand development springs from clear insight, a strong creative leader, visionaries, a great R&D department, or a strong brand belief system.

4. Don’t think too linearly i.e. just within a market segment, to stretch your brand. Try and think laterally. So understand customers, and their views on your brand. Also seek a new insight or thread to connect the brand parts, and inspire a clear direction. Further even if a finding is untrue, it could still inspire growth.

5. You are more likely to reveal extraordinary brand extension ideas, through a culture of innovation. So hire bold and creative thinkers.

6. Don’t cannibalise your own sales unless you are making more money i.e. higher margins.

7. Slapping your brand name on any product risks eroding rather than boosting your brand. So avoid a stretch too far, and only use a new brand when clearly different and upside potential is great.

Need some help? Our brand strategy services are always tailored to your needs.

References

1. The Rowntree Society

2. Sébastien Jaulent, Katia Luxin, and Yna Sacko, Dissertation on ‘Advantages and Disadvantages of Brand Extension Strategy for Companies’

3. No7 Beauty

4. Olay – Our History

5. Gucci

6. Caterpillar and their shop

7. Capodagli Bill, Jackson Lynn, The Disney Way – Harnessing the Management Secrets of Disney in Your Company  (1988)

• Consider what do customers’ really think, believe or need? Is there anything meaningful and true but unknown or disbelieved about your brand?
• What is your brand founder’s tale?
• What’s special about where or how it was invented? Perhaps a ‘secret’ production or delivery process or ‘magical’ ingredient?
• Also what’s special about the brand look, livery or the people who make or deliver the brand.

References

• express or enhance either functional or emotional benefits (these are essential criteria for strong brands). Mr Muscle adds strength to a cleaning brand, Fairy suggests a delicate touch or care, while Nike suggests those who wear their sports-wear are winners (4).
• reflect consumer types/enable self-expression. BMW creates stylish automobiles (this is aspirational to non-owners and confers ‘cool’ on owners), Fosters imbues macho and comedy to beer drinking (and thus confers self-esteem and sociableness on the drinker), while Apple suggests high style, easy communication (and confers cool and feel-good in belonging to an ‘elite’ group).
• strengthen consumer-brand relationships; Starbucks attracts as a ‘cool’ place to chill while John Lewis is trusted as a place to shop (because of their clear and consistent trading and returns policies). The passion and success of Manchester United not only generates extraordinary physical and emotional support but the club shirts are also labels (and convey self-image benefits).

1. As search engine marketing relegates brands to a few keywords, avoid dumbing down your brand. Strengthen your brand strategy by investing in a colourful brand personality to be seen and heard.  
2. Understanding and optimising brands transforms the ability to compete.  If you are #2 or #3 in a category, this could give you an edge to overtake a competitor. So search for and express the distinctive and engaging combination of personality traits to build consumer-brand relationships. If products are people, then brands are friends or loved ones.
3. Investing a distinctive brand archetype will also strengthen your brand positioning. In turn making it easier to understand and manage.
4. For service or digital brands, that customers meet through people, such as in call or service centres, a brand personality or archetype ‘blueprint’ will also guide staff to converse and behave consistently. Further if you have a service glitch, customers will be more forgiving.
5. A good place to start is with a competitor brand positioning assessment that encompasses personality and archetypes.

1. Sirgy, M. J. Self-congruity: Toward a Theory of Personality and Cybernetics, United States. Greenwood Publishing Group, p. 14, (1986).
2. Sirgy, M. J. “Self-concept in consumer behaviour: A critical review,” Journal of Consumer Research, vol. 9, no. 3, pp. 287-300, (1982).
3. Ahmand, Anees and Thyagaraj, K.S. Understanding the Influence of Brand Personality on Consumer Behaviour (2015).
4. Nike is the Greek goddess of victory. The figure of Nike also appears on the bonnet of Rolls Royce cars, ‘the best cars in the world’.
5. Jung, Carl. The Archetypes and the Collective Unconscious, Second Edition (1996).
6. Mark, Margaret, Pearson, Carol S. The Hero and the Outlaw – Building Extraordinary Brands through the Power of Archetypes (2001).

Battle of the nation brands

The Scottish electorate voted on the question ‘Should Scotland be an independent country?’ on Thursday 18th September 2015. The UK Government stated that if a simple majority of the votes cast were in favour of independence, then “Scotland would become an independent country after a process of negotiations”. If the majority voted against independence, then Scotland would continue within the United Kingdom (1).  In addition, further powers would be devolved to the Scottish Parliament as a result of the Scotland Act 2012. This article looks at some of the drivers and barriers from a political branding and also marketing perspective.

The Scottish electorate

Scottish residents over the age of 16 were eligible to vote, and according to the National Records for Scotland, 4.1m people registered to do so (2). Though of nearly half a million EU citizens living in Scotland just 94k registered. 16-17 year olds also voted for the first time. This is as a result of a political bargain or trade which suggests different benefits to the different political sides.

Influencing process

Influencing starts with awareness of an issue or opportunity. Appreciating or rejecting an idea, engaging (and potentially interacting with other influences or influencers) then follows to reinforce or change voting intention and behaviour. Research in political science has traditionally ignored non-rational considerations in theories of mass political behaviour though a growing literature suggests that affective states (i.e. emotions or feelings in contrast to cognition) are both beneficial and biasing (3). Further research (4) also found that anxiety and enthusiasm encourage more evaluation and consideration of political choices. In addition that events such as the outcome of football matches (5) and the weather (6) can stir emotions and affect voting decisions.

How does the electorate perceive the question?

The ‘Yes’ camp framed the question as Scotland vs. Westminster and painted Westminster, and the likes of David Cameron, as the enemy. Meanwhile, the ‘Better Together’ team argued that the question is not about choosing between two states but about choosing between one or both. Though through the electorate’s eyes there is a greater spectrum of options from Scotland the brand, to both Scottish and British brands. However, exactly where perceptions lie is key to electoral success.

What are the benefits of Scottish Independence?

Establishing the benefits or disbenefits of Scottish independence is difficult as much is unknown. Financial management was centre-stage, with the ‘Yes’ campaign playing up the benefits of the oil reserves. Equally ‘Better Together’ stressed the ability of the UK to offer longer term financial stability. Both sides also espouse the benefits of their causes, and the negatives of the other. For example, while the ‘Yes’ campaign manifesto claims to have a costed and credible plan, ‘Better Together’ disagree.

At the most rational level, some studies suggest that voters vote for what they do not want to lose, as much as what they hope to gain (7). Which is why spreading fear, uncertainty and also doubt is a strategy employed by both sides to ‘diss’ the other.

Our experience is that emotional arguments are more likely to hold sway. These are more deep-rooted than price/value arguments. For example, that Scottish independence gives Scotland greater control. Thus the ’Yes’ campaign challenge is to make this a meaningful benefit and convince the electorate that they can be relied on if granted ‘more’ control.

A distinctive Scottish voice?

A distinctive Scottish voice or personality is another feature of independent Scotland. Though the challenge is also to make this compelling. Historical evidence suggests ‘Scottishness’ is reasonably clear (Burns, bagpipes, whisky, golf, scenery etc.) though future ‘Scottishness’ is harder to comprehend.  The Saltire, for example, is more ubiquitous in Scotland, than the flag of St. George in England. It is possible that a distinctive Scottish voice could raise Scotland’s profile and status on the world stage. It could also raise self esteem. All are particularly powerful emotional benefits. Thus this perhaps explains why a lot of effort has gone into defining Scotland the brand (8) and promoting Scottish iconography. Though one suspects the electorate are unaware of the underlying strategic nation branding effort.

Nevertheless, all things Scottish instill pride in being Scottish as much as the white rose, Yorkshire County Cricket Club, and Yorkshire Dales instill pride in Yorkshire folk. Pride is a powerful emotional benefit and is rooted in history as well as personal experiences.

A key issue is whether voters prefer ‘Scottishness’ over ‘Britishness’

Or the best of both. While the concept is ‘Britishness’ is harder to define, the Prime Minister recently attempted to do so (9), and the London 2012 opening ceremony illustrates some elements.

Marketing Inspiration

1. Brand promotion is a precursor to brand recognition and engagement whether in politics or not. So use multiple means, and all available relationships to promote your brand and identity in places where it has positive and credible associations.
2. Abstract ideas are hard to understand yet alone agree with so clearly articulate goals to tangibilise an idea and foster support.
3. Persuasion requires the winning of hearts and minds. Though different customer segments have different agendas; some are more cerebral, some more sophisticated, and some more emotional or cost driven. Thus by understanding the needs, and hot buttons of all, it is easier to devise messages and policies that resonate and persuade. And also avoid alienating.
4. For those competing in high risk and high reward markets, be ready for ever-increasing scrutiny and challenge.
5. And what’s our opinion? Make emotional benefits centre stage to your political branding strategy. Further, in the run up to, during and beyond the Glasgow 2014 Commonwealth Games brace yourselves for even more emotion!

Post election update; as the ‘nayes’ won, we’re delighted to retain our Scottish cousins …. though there are maneoverings for #indyref2 – return of the big beasts.

References

1. About the Scottish Independence Referendum, UK Government, May 2014
2. National Records for Scotland May 2014
3. Andreadis, I; Chadjipadelis, Th. (2005), Differences in Voting Behaviour, pp. 1-13
4. Kyogoku, J; Ike, N. (1960) Urban-Rural Differences in Voting Behaviour in Postwar Japan, pp. 167-185
5. Marcus, G; Neuman, R; MacKuen, M. (2000), Affective Intelligence and Political Judgement, University of Chicago Press
6. Healy, A; Malhotra, N; Hyunjung Mo, C. (2010), “Irrelevant events affect voters’ evaluations of government performance”, Proceedings of the National Academy of Sciences if the United States of America 107 (29); 12804-12809
7. Kahneman, D.; Tversky, A. (1984), “Choices, Values, and Frames”, American Psychologist 39 (4): 341–350
8. Scotland the brand aims and characteristics.
9. Cameron, D. Stop being bashful about Britishness, June 15 2014, Mail on Sunday, as reported by the BBC.

1. Brand personality, i.e. characteristics, beliefs and behaviours, should be a key component of any brand strategy. Use it to enhance the ‘stand-out’ of your brand.
2. In a world awash with corporate grey, a rich and clear personality, injects colour and breathes life into brands. Executed effectively this maximises impact and engages. It also fuels a strong emotional connection with customers.
3. When problems occur or disasters strike, as often happens in the service industry, self-deprecation and humour defuses issues and alleviates stress. So allow your people to let their natural personalities shine through. Also recruit people to match your personality and build your brand.
4. And great ideas also make budgets go further. As Kulula says “smiles and jokes are free” (1).
5. A humourous brand message and personality entertains. It also creates a talking point and inspires social media and email sharing.
6. And leave readers to question whether or not this is an April Fool’s joke ….

1. Kulula Airlines

Marketing Inspiration

1. Music elicits powerful emotional responses and influences behaviour. It’s also powerful in rekindling memories. Thus if used correctly the sound of sleigh bells can have a powerful effect on tills.

2. Remember the narrative. While many John Lewis ads pre 2009 also used music, for example, Taken by the Trees version of ‘Sweet Child of Mine’ in 2009, Virginia Labuat’s version of ‘From me To You’ in 2008 and Prokoviev’s Romeo and Juliet in 2007, none are arguably as emotionally engaging and heart warming as the more recent ads.

3. Ensure consistency in marketing communications (through different channels and over time) to help get the message across, be understood and acted upon.

• There are symbols or visible aspects of culture such as the flags of nations, anthems, the landscape, buildings, iconography and dress code.
• There are the institutions, structures and processes to manage the nation. Such as The Queen, Parliaments, local councils, laws, the media landscape, tourist boards, retailers, trade organisations, etc.
• Also accepted behavioural norms – the rules and means by which we live and communicate.  “How are you today?”, “G’Day mate”, “Top of the morning to you” etc.  There are also beliefs, accepted truths or opinions about what is or isn’t important. “Eat 5 (pieces of fruit or veg) a day”, “… drink (any) water”, “…drink water with added fluorides” “… play sport” etc.

It is a downer returning home from your holidays. You know all good things come to an end. You also expect a tedious wait at the airport and a tiring journey home.

So it was with squeals of delight that we discovered the Bubba Gump Shrimp Company at our departure airport. “That’s the company founded by Forrest Gump” shouted the little one. It is a fabulous brand development story.

The Bubba Gump Shrimp Company

The neon sign first caught the eye. It shouts all American and come and look at me.

Bubba Gump Brand Development

So what could a company that originated in shrimp fishing possibly have to offer? Lots more than we imagined. Firstly, merchandise. The little one tried on a snug- fitting t-shirt emblazoned with the company logo. In a trice she became a cool able seaman on Bubba’s boat. Then we found some shrimp plush toys. And lots of sporting goods including football jerseys, water bottles and also table tennis bats. All stuff connected to the Forrest Gump film. And also based on the novel of the same name by Winston Groom. As a result, the miscellany of stuff and colourful displays were irresistible.

Some Forrest Gump Sayings

So we had to discover more. The diner itself was like a shack. Wooden beams held up a corrugated iron roof. In addition, three different ‘rooms’ decorated with US car number plates and signs also outlined simple morals or beliefs:

“When all else fails, try doing what the captain suggested”

“A promise is a promise”

“If the customer wants vanilla, give him vanilla”

The Bubba Gump Brand Experience

To get the waiters’ attention, we waved a “Stop Forrest Stop” sign. And when we were happy, we then displayed the sign “Run Forrest Run”. We ordered “Bubba Gump’s Shrimp Heaven”. The choice was essentially shrimp or shrimp. Either boiled, broiled, fried, baked, sauteed, steamed or barbecued. But hey that’s the difference. The coconut shrimp were divine as were the shrimp balls.

With the family engaged, we enjoyed a happy hour reliving and conversing about the film. As the little one remarked; “this would be a great place to go with a first date.”

Marketing Inspiration

Turn ideas in a winning brand by evolving a compelling brand story, and delivering a great experience

Every great business or brand starts with a great brand strategy or idea. The idea behind the Bubba Gump Shrimp Company are the characters and also the content of the film and novel. From the Forrest Gump story thus emerges a heart-warming and distinctive business and brand proposition.

Use clever brand presentation to reinforce the core brand idea and attract and engage

Experiencing the Bubba Gump Shrimp Company is like peeling back the layers of an onion to reveal the magic of the brand within. Through attention-getting signage, to the fun physical environment and displays, to products and then the people.

Build ‘a must talk-about’ brand experience by including magical moments

Combining lots of little things adds up to a memorable experience – one that you want to tell your friends about. The staff were part of the fun – hence the reason they appear in our photographs!

Prove the business model and then drive rapid global brand development

Founded in 1996, The Bubba Gump Shrimp Co was proven in the US before expanding to Mexico, Asia and now the UK. At the time of writing there are 33 sites with sales per location of c. $5.5m per annum. Merchandise sales add value beyond expectations of a pure-play restaurant. As the company’s website says, the idea was inspired by Paramount Pictures, and turned into a concept by Rusty Pelican Restaurants. This then led to a ‘licensing agreement’ based on the motion picture property.

To create and deliver a compelling and distinctive brand experience, check out our brand strategy services and also  brand masterclasses.

And as Forrest would say, “that’s all I have to say about that.”

All photographs © Guy Tomlinson 2010